Ok, since you have kept reading, I guess that means yes.
So yesterday, I called in and ordered a chest freezer from Lowe's. They said that someone would call me within 24 hours. Well, guess what? NOBODY FREAKIN CALLED! So I spend 20 more of my valuable minutes waiting on hold to be connected to someone at the call center (btw, Lowe's you should REALLY hire more seasonal workers for the holidays. Your wait time is ridiculous). After being connected and explaining the problem, The lady connects me with the store that they sent my order to. Before I go any further, let me state that I understand that the ball sometimes gets dropped and sometimes it isn't by you. At the same time, I really don't want to hear your excuses when I need the freezer tomorrow morning! The manager that i was connected to, Michelle, I think her name is, kept telling me how this has never happened before and that she isn't sure what happened and gee, your delivery address didn't come through and we don't have you down for a delivery today even though we are supposed to get it to you today. Then she asks if she can call me back in 10 minutes to make sure that they HAVE the freezer. ARE YOU KIDDING ME RIGHT NOW???? I stayed calm, for the most part, until she called me back and said that while she has one, she can't get it to me today, no matter what happened or who screwed up (I am cutting to the chase, because I don't have time to type the line of bologna that she gave me), and it will be tough to get it to me tomorrow! By now, I am losing my cool. I ask her about the service where you can rent a truck to bring your items home, and she tells me that her store doesn't do it, but she can try to make a call to see if another store can rent me one, and maybe they will do is as a courtesy, although they will still have to put a hold on the credit card for the deposit. Seriously, YOUR company messed up and you want me to let you hold more of my money to get something to me that was your responsibility to do in the first place? Really? No, where is Ashton Kutcher because I KNOW that I am getting Punk'd! So now, 3 hours after the 24 hours has passed, we are waiting on her to call with some kind of solution. I had to finally let her talk to my husband because I didn't want to start screaming at her because of something that happened between her store and corporate. What am I supposed to do with 100 pounds of food that need a freezer?
Oh, did I mention that of course my husband is all, "There is nothing that we can do about it the past, honey." Wrong answer, buddy! The reply he got was "This is happening now, so don't give me that $#*@!!!!" Thanks a lot Lowe's. Not only do I NOT have a freezer, I have cursed at my husband, on his birthday. Yeah. Here I am waiting on my wife of the year award. Just send it to the address that is supposedly floating in cyberspace because the store never got it!
They finally called Hubs back and said that she found someone at another store to come and do the delivery. I am not happy about the experience, but we are getting our freezer. I will be complaining to corporate about the lack of communication between them and the store and my experience as a whole. Please pray that they don't send out someone with a bad attitude, because the house might blow up if I lose my cool.
And all this after my post about holiday spirit, too. I guess my Scrooge was just waiting to come out!
No comments:
Post a Comment